Remarkable Ideas for Developing Bots: Check Out Our Top 10

How do you, as a developer, make your bots attractive to your clients? How do you, as a business owner, figure out the perfect bot? What do businesses want to see in a bot anyway? Well, naturally, it depends. Some companies do not have the funds to splurge on features that are nice to have but not essential. Other ones, though, might want a few bells and whistles.

Here, we want to share our top 10 ideas for chatbots. They are not always “unnecessary but nice”; in fact, some of them can be quite essential. Also, depending on what a client wants from a bot, different features will be more or less desirable. But we hope to give you some inspiration for your future bot projects. 

Here are our top 10 ideas for bot development in no particular order.

FAQs

This is what bots, in particular chatbots, are just the best at. Frequently Asked Questions can be fed into a bot, and it will be able to answer them perfectly every time. No more human errors! 

Since we are not robots, we can't always perform well.

Son Heung-min, footballer

Unfortunately, this idea does have a limitation, and it is the FAQ section itself. Depending on how detailed it is, the bot knowing the FAQ will be more or less useful. But knowing the FAQ has to be a good quality for a bot that interacts with clients. That makes the FAQ an evergreen idea for a bot.

Unusual Requests

Clients can have questions that are not in the FAQ. Sometimes, a bot has to deal with unusual requests, and not every bot can understand them. Often, a bot only has predetermined scripts, and that is a great limitation.

If, however, the funds allow, you can use AI and natural language processing (NLP) to make your bot able to work with unusual requests. Then, it will give customers thoughtful answers or direct them to wherever those answers could be found. 

Redirecting to Human Support 

Sometimes, a bot cannot answer a question. Most people seem to prefer chatting with a bot rather than waiting for a human to talk to. But sometimes, bots cannot help. In such instances, a bot needs to be able to redirect the customer to a human support agent.

This is probably the least optional idea on this list. It should be easy for users to contact a human. That makes a bot very useful if its job is client support. 

Multilingual Support

Using a bot that can understand more than one language is very helpful for the modern world. It is especially true for international companies, but even small businesses that work with diverse clients would appreciate the feature. And the customers would be very grateful for the opportunity to use their own language. That has to improve their experience! 

For example, the bot builder platform Pandorabots offers multilingual support. Tidio’s Lyro bot is also multilingual. It might not be the easiest feature to implement, but it can make a lot of difference. 

Booking Bots

This idea is not relevant for every bot, but a lot of businesses could use a bot-powered planner. Again, it eliminates human error, and it frees the human agents from a repetitive task. Bots are really good at repetition, can easily access your scheduling information, and never forget to remind people when needed. They are ideal for booking, and more bots should be coming with this feature. 

Bots and Small Talk 

It does not seem like a very important feature, but it can be very useful to teach your bot small talk. The main problem with bots is that they are robots, and their speech is often robotic. To improve that impression, you can create a smart bot that can understand emotion and engage in small talk. 

It might not be a top priority to teach your bot to ask how a client’s day has been going. But if you can make your bot more human-like, it will improve customer experience. 

Preferences and Needs

Bots are good at a few things, including analysis. They can be used to observe what clients do with your website and store this information. Among other things, they can be directly saving this knowledge into your customer relationship management system. But importantly, a bot can act based on what it knows about your customers.

Using that knowledge, including information obtained by directly talking to the client, a bot can make custom recommendations. For example, it might provide advice on the best clothes to choose after learning what colors and fabrics the client prefers.

When recommendations are tailored to your customer’s needs, purchases are more likely. It is a great bot feature, and it should be used whenever the budget allows.

Lead Generating and Nurturing

Leads are important to any business, and bots are very good at automating their generation and nurturing. Indeed, bots can easily ask screening questions and capture the data that shows who would be a good lead. Then, bots can send follow-ups, recommendations and other messages to nurture those leads. 

Given that bots can chat with numerous people at once, delegating lead-related work to them is a very good decision. So when you are making a bot, remember that you can use it to automate these activities.  

Recruitment and Onboarding with Bots

Most often, when we talk about bots, we mean chatbots and their interactions with clients. But bots can be useful to the HR department as well! Bots can be helpful in recruitment by screening the candidates, answering their questions and scheduling meetings with them. Bots can also assist in onboarding. Just input the information that a new hire needs to learn into the bot’s knowledge base. This way, the bot will be able to guide the newbie into the specifics of your business. 

You can get creative with bots and use them to automate different business aspects!

Feedback and Reviews with Bots

It is always nice to be able to tell if what you are doing works. The best way to learn if your client likes what you are doing is to ask them. Bots can do it very efficiently, with multiple users at a time. Some of them can also analyze the information they are getting. 

You can make it easier for bots and customers by programming a few buttons for feedback. There can be three smiley faces: a happy, a neutral and a sad one. This way, the data will be easy to analyze, and the client will not be required to type anything.

Of course, other versions of feedback collection also have their merits. There are definitely benefits to full reviews if a customer has the time to write one. Take this idea and do what fits your business and clients more.

In Conclusion

Bots come in all kinds of forms. They can help a business in different ways, and this list of ideas just scratches the surface. But the ideas are always in demand, and that makes them worth paying attention to.

If you want a custom bot but cannot make one, consider placing a task with Insolvo and letting a professional deal with it.